Privacy Policy

Departed Spirits Co. Pty Ltd takes the protection of your personal information very seriously.

Please read this privacy policy carefully. It outlines the way in which we collect, hold, secure, use and share your personal information.

This privacy policy does not apply to any third-party websites, plug-ins, or applications to which you may be directed from our website. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We encourage you to read the privacy policies/notices on any other websites you visit. We do not accept any responsibility or liability for the privacy practices of such third parties and your use of those websites is at your own risk.

This privacy policy outlines how we collect, hold, secure, use and share your personal information. Specifically:

  • the kinds of personal information we collect and hold;
  • how we collect and hold it;
  • the purposes for which we collect, hold and use it;
  • how we secure it;
  • how, and to whom, we share your personal information, including overseas, and why;
  • your right to access and correct it; and
  • how you may contact us if you wish to make a complaint or enquire about privacy matters.

The Privacy Act 1988 (Cth) defines "personal information" to mean information or an opinion about an identified
individual, or an individual who is reasonably identifiable whether the information or opinion is:

Any time we use the term “personal information” in
this policy, we are referring to the above definition.

What kind of personal information we collect
and hold and how we collect it

To provide you with the highest level of service, we collect and hold personal information necessary for our business activities.

We may collect your personal information when you use our services, interact with us, either in person or electronically (e.g. via websites, social media posts, chats, telephone, emails and/or SMS) or as otherwise required by law. For example your contact details including your name, email addresses, telephone numbers, residential and delivery addresses.

Below are some examples of personal information we
may collect from you when you shop with us or interact with our website:

  • your contact details;
  • information about your orders and purchases, including what, how, and when you buy from us, how you paid for purchases (including payment card details and transaction details);
  • we may ask for your ID, such as your driver’s licence or other forms of identification so that you can use certain services we provide;
  • information about your online browsing behaviour including items you have added to your carts;
  • information collected and held via our secure financial systems about the payment method you use for your purchases from us; and
  • tracking technologies, such as "cookies", used to obtain certain types of information such as application activities, current location of your device, type and version of your browser, your device ID and other device metrics when you visit our website.

We may collect your “sensitive information” (which is defined in the Privacy Act) from you or from other sources. Sensitive information is only obtained with your consent or in certain limited permitted situations.

We primarily collect, hold and use your personal information to supply, promote and sell goods and services that you have requested, or which may be of interest to you, so that we can improve and personalise your experience.

We also collect, hold, and use your personal information to meet legal requirements that we are required to follow.

We may use your personal information for purposes which are incidental to the sale and promotion of our goods and services, or for other purposes which are within your reasonable expectation or permitted by law.

In addition, your personal information may be used for the following purposes:

  • to identify your preferences, to recommend products, and services that may be of interest to you, and to personalise your experience with us;
  • to send you offers and other communications that may be of interest to you;
  • to assist in responding to your complaints or enquiries;
  • to verify your identity and to detect fraud activities; or

to comply with legal requirements including licensing and reporting obligations. Who do we share your personal information with and why?

Your personal information is important to us and we are very focused on making sure it stays safe.

We use data, including personal information in some cases, to understand the preferences and shopping patterns of our customers.

We may also share preferences and insights with our suppliers, partners and service providers to assist with the marketing of products and services, without revealing your personal information.

There are limited circumstances when we do need to share or use your personal information, such as:

  • when you make a written request to share your information with a third party;
  • for fraud detection and security protection;
  • when legally required, including assisting with police investigations, and where required by law enforcement agencies; or
  • with third parties, such as partners, suppliers, or service providers, when we need their assistance in our day-to-day business operations or so we can work with them to provide services to you, for example, financial services organisations or specialised service providers for fraud detection (to process your payments) and expert data partners to provide us with insights (for when you shop with us).

Your personal information is important to us. Any personal information we hold is generally stored electronically in computers or cloud systems operated by us or by our service providers. We implement a range of information security measures when we handle your personal information to protect it from unauthorised access, loss, misuse or wrongful alteration.

  • We protect your payment card details with encryption and hashing methods. However, do not include your full card details when you communicate with us via email, SMS or chat messages.

When you register to hold an account on our website, we may send you commercial electronic messages and advertising if you agree to let us do so. We may send you these messages via various channels and media (including by email, SMS, phone and mail, or via advertising on certain websites and social media), but only where you have not opted out of receiving such electronic messages.

You can opt out of commercial electronic messages.

Some of our service providers, including data storage and technology service providers, may be located or use locations outside of Australia.

Where we share personal information overseas, we take steps to ensure that our service providers are obliged to protect this personal information in accordance with Australian legal requirements and that they are only permitted to use personal information for the purpose for which it is shared.

Accessing your personal information
You have a right to request access to your personal information we hold about you. However, before we provide you with access to your personal information, we may require verification of proof of identity.

If you would like a copy of the personal information held by us about you, please contact us using the details shown below.

Correcting your personal information
If you believe that any of your personal information is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us.

We hope this privacy policy has been helpful in setting out the way we handle your personal data and your rights to control it. This privacy policy sets out most of your rights under relevant laws, but not necessarily every right you have.

If you have any concerns, requests related to, among others, the exercise of your rights, complaints or questions that haven’t been covered, please visit our Contact Us page or email us at

You have a right to make a complaint to the Office of the Australian Information Commissioner (OAIC) at any time.

This privacy policy was last updated in March 2023.
We may change this privacy policy from time to time by updating this page.